Shipping Policy

Last Updated: July 2026

Thank you for shopping with ceoquickbooks. This Shipping Policy explains how we process, ship, and deliver orders. Please read it carefully before placing an order.

Contact Information

Store Name: ceoquickbooks

Email: support@ceoquickbooks.com

Phone: +1 202-992-3908

Business Address:
Royal House, 110 Station Parade
Harrogate, North Yorkshire HG1 1EP
United Kingdom

Shipping Destinations

We currently ship to customers located in:

🇬🇧 United Kingdom

🇩🇪 Germany

🇺🇸 United States

🇨🇦 Canada

Orders outside these destinations may not be available unless otherwise stated.

Order Processing

Orders are generally processed within 1–3 business days (Monday through Friday) after payment has been successfully received and verified.

Processing times may be longer during:

Public holidays

Peak shopping seasons

Promotional campaigns

Periods of unusually high order volume

Events beyond our reasonable control

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

DestinationEstimated Delivery🇬🇧 United Kingdom5–10 Business Days🇩🇪 Germany5–10 Business Days🇺🇸 United States5–10 Business Days🇨🇦 Canada5–10 Business Days

Please note that delivery estimates are provided for guidance only and are not guaranteed.

Delivery may be delayed due to:

Shipping carrier delays

Customs inspections

Severe weather

Public holidays

Transportation disruptions

Other circumstances outside our control

Shipping Costs

Free Standard Shipping

We currently offer free standard shipping on all eligible orders shipped to our supported destinations.

No minimum purchase is required.

Customs Duties, Taxes & Import Fees

For international shipments, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country's customs authorities.

These charges:

Are determined by your local customs authorities.

Are the responsibility of the customer.

Are not included in the purchase price unless explicitly stated.

Cannot be predicted or controlled by ceoquickbooks.

Customers are encouraged to contact their local customs office before placing an order if they have questions regarding potential import charges.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where available, the email will include:

Your shipment tracking number.

The shipping carrier.

Tracking instructions.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout, including:

Full recipient name

Street address

City

State or Province (where applicable)

Postal or ZIP Code

Country

Valid telephone number

Valid email address

We are not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the package can be resent.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery period, please:

Check your tracking information.

Confirm your shipping address.

Check with household members, neighbors, or your local delivery office.

Contact the shipping carrier using your tracking number.

If you still require assistance, please contact us at:

support@ceoquickbooks.com

We will work with the shipping carrier to investigate the shipment where appropriate.

Recommended reporting timeframes:

United Kingdom: within 21 days after the estimated delivery date.

Germany: within 30 days.

United States: within 45 days.

Canada: within 45 days.

Undeliverable Orders

Orders may be returned to us if they cannot be delivered due to reasons including:

Incorrect or incomplete shipping address.

Refused delivery.

Failure to pay customs duties or taxes.

Failure to collect the shipment.

Multiple unsuccessful delivery attempts.

If this occurs, we may offer one of the following options:

Re-ship the order (additional shipping charges may apply).

Issue a refund, less any non-refundable shipping or handling costs where permitted by law.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders may generally be changed or cancelled within 24 hours of purchase.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

For assistance, contact: