Refund Policy
Refund Policy
Last Updated: July 2026
At ceoquickbooks, customer satisfaction is our priority. We strive to provide high-quality products and excellent service. If you experience any issue with your order, we’re here to help. Please review this Refund Policy to understand your rights and our procedures for returns, exchanges, and refunds.
Contact Information
Store Name: ceoquickbooks
Email: support@ceoquickbooks.com
Phone: +1 202-992-3908
Business Address:
Royal House, 110 Station Parade
Harrogate, North Yorkshire HG1 1EP
United Kingdom
14-Day Return Policy
We offer a 14-day return period for eligible orders shipped to customers in:
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇩🇪 Germany
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
Be unused and in its original condition.
Include all original packaging, accessories, and documentation.
Be accompanied by proof of purchase or your order number.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days at support@ceoquickbooks.com.
After reviewing your claim, we will, where applicable:
Replace the item at no additional cost, or
Issue a full refund.
If the error is ours, we will also cover the reasonable return shipping costs.
How to Request a Return
To begin a return:
Contact us at support@ceoquickbooks.com within 14 days of delivery.
Include:
Your order number.
The reason for your return.
Photos (if the item is damaged or incorrect).
Wait for return authorization and instructions.
Return the item according to the instructions provided.
Please note: Returns sent without prior authorization may be refused.
Consumer Rights
United Kingdom
If you are purchasing as a consumer in the United Kingdom, you may have additional rights under the Consumer Contracts Regulations 2013, including the right to cancel certain purchases within 14 days after receiving your order, subject to applicable legal exceptions.
Germany
Customers in Germany benefit from the statutory Right of Withdrawal (Widerrufsrecht) under applicable German and EU consumer protection laws, including §355 BGB, where eligible.
United States & Canada
Customers in the United States and Canada may return eligible products within our standard 14-day return period, subject to the conditions outlined in this policy.
Non-Returnable Items
Returns cannot be accepted for:
Gift cards.
Clearance or final sale items.
Products damaged due to misuse, negligence, or unauthorized modifications.
Items returned after the applicable return period.
Any products identified as non-returnable at the time of purchase.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
Your refund will be issued to the original payment method.
Refunds are generally processed within 10 business days after approval.
Depending on your payment provider, additional processing time may apply before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Exchanges
If you wish to exchange an item, the quickest solution is to return the original product (once approved) and place a new order for the desired item.
Return Shipping Costs
If the return is due to our error
Incorrect item received.
Defective product.
Item damaged during shipment.
We will cover the return shipping costs.
If the return is for personal preference
The customer is responsible for any return shipping costs unless otherwise required by applicable law.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: support@ceoquickbooks.com
Phone: +1 202-992-3908
Business Address:
Royal House, 110 Station Parade
Harrogate, North Yorkshire HG1 1EP
United Kingdom