We are committed to providing high-quality products and excellent customer service. If there is an issue with your order due to an error on our part, we will work to resolve it promptly. Please read the following policy to understand how we handle returns, exchanges, and refunds.
Store Contact Details
Store Name: ceoquickbooks
Email: support@ceoquickbooks.com
Phone: +12029923908
Store Address: Royal House 110 Station Parade Harrogate North Yorkshire HG1 1EP United Kingdom
Damages and Order Issues
Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you received the wrong item, please contact us right away atsupport@ceoquickbooks.com. This allows us to evaluate the issue and correct any mistakes as quickly as possible.
Returns and Exchanges
We only accept returns or offer exchanges if there has been a mistake on our part, such as receiving the wrong item or a defective product.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return or exchange request, please contact us at support@ceoquickbooks.com. If your request is approved, we will provide instructions for returning the item. Items sent back without first contacting us will not be accepted.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
Sale items
Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ceoquickbooks.com.
United States 14-Day Cooling-Off Period
If your order is delivered within the United States, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be:
Unused
In the same condition in which it was received
In its original packaging
Accompanied by proof of purchase
Please contact support@ceoquickbooks.com to initiate a return under your statutory consumer rights.