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Refund Policy
Your satisfaction is our guarantee — 30-day money-back guarantee.
Eligible for a Full Refund
- Any request made within 30 days of purchase, for any reason
- A license key that does not activate
- Technical issues we cannot resolve
- Product not as described
- Duplicate purchase by mistake
Partial Refund Scenarios
- Requests after 30 days (reviewed case by case)
- Services partially delivered (training, custom setup, data migration)
Refund Process
- Contact us with your order details
- Review — we may ask for additional information
- Approval — you receive confirmation
- Processing — refund to your original payment method
What you’ll need: order number or invoice ID, purchase email, reason for the request, purchase date and amount, any supporting documentation.
Processing Times
- Credit/debit cards, Apple Pay, Google Pay and Link: refunded to your original payment method through Stripe; most banks show the refund within 5–10 business days
Special Cases
If our support team cannot resolve a technical problem, a full refund is available regardless of timeframe — no questions asked. If the software doesn’t work with your system despite meeting requirements, we offer a free compatibility assessment, alternative recommendations, and a full refund if no solution is found. We also consider refunds beyond the standard policy for documented exceptional circumstances.
Non-Refundable Items
- Custom development work (after completion)
- One-on-one training sessions (after delivery)
- Data migration and consulting services (after completion)
Software licenses are always covered by the 30-day money-back guarantee above.
Alternatives: service credit, additional support sessions, tier upgrades, extended support, or partial refund + credit combinations.
How to Request
Email manager@ceoquickbooks.com (subject: “Refund Request – Order #…”) or call/WhatsApp +1 (239) 496-3043 (Mon–Fri, 9 AM – 5 PM Central Time (US)). Response within 1 business day.
ENTREPRISE ELALAMY LLC (trading as CEOQuickBooks), 8301 State Line Rd Ste 220 #2783, Kansas City, MO 64114, United States.